2jay Privacy Policy – How We Handle Your Personal Data

1 What Information We Collect

When you interact with 2jay — whether you're just browsing, registering an account or actively playing — different types of information are collected. Here is a breakdown of the main categories:

Information You Provide Directly

• Full name, date of birth and gender provided during registration.
• Email address used to create and manage your account.
• Phone number, where provided for account verification or communication purposes.
• Identity documents submitted during verification processes, such as a CNIC or other government-issued ID.
• Payment method information including the mobile wallet number (JazzCash or Easypaisa) or bank account details associated with deposits and withdrawals. Note that 2jay does not store full payment credential details — only what is necessary to process and verify transactions in PKR.
• Any communications you send to 2jay support — including messages, queries and any documentation you attach.

Information Collected Automatically

• IP address and approximate location data derived from it.
• Device type, operating system and browser version.
• Pages visited, time spent on each section and navigation patterns within the platform.
• Login timestamps and session duration data.
• Game activity data including bets placed, games played, deposit and withdrawal history.
• Cookie and similar tracking data as described in the Cookies section of this policy.

Information From Third Parties

In limited circumstances, 2jay may receive information about you from third-party sources — for example, from a payment provider confirming the status of a transaction, or from an identity verification service used to validate documents you have submitted. This data is used only in connection with the purpose for which it was shared.

2 How We Use Your Information

The information 2jay collects is used for the following purposes:

2jay does not use your personal data for purposes beyond those listed above without first updating this policy and, where required, obtaining your consent. We do not use your data to build profiles for sale to advertisers or data brokers.

Where 2jay sends you communications, these will be related to your account — such as deposit confirmations, withdrawal updates, policy change notifications or responsible gaming reminders. We do not send unsolicited marketing messages without a clear opt-in from you.

3 Sharing Your Information

2jay does not sell your personal data. We share your information only in the following limited circumstances:

Payment Processors

To process your PKR deposits and withdrawals, 2jay shares relevant transaction data with payment providers such as JazzCash, Easypaisa, Raast and banking partners. These providers receive only the data necessary to complete the transaction and are contractually obligated to handle it securely.

Identity Verification Services

Where account verification is required — for example, before processing a large withdrawal or in response to a specific risk flag — 2jay may share your identification documents with a third-party verification service. This data is used solely to confirm your identity and is not retained by the verification service beyond what their own policies permit.

Game and Platform Providers

Some games available on 2jay are provided by third-party game studios. Anonymised or aggregated game session data may be shared with these providers for technical and performance purposes. Your personally identifiable information is not shared with game providers.

Legal and Regulatory Requirements

2jay may disclose your information if required to do so by a valid legal process, court order or lawful instruction from an authority. We will only disclose the minimum information required to satisfy the legal obligation.

4 How Long We Keep Your Data

2jay retains your personal information for as long as your account is active and for a reasonable period afterwards. The specific retention periods depend on the type of data:

• Account and identity data — retained for the duration of your account and for a period after closure to comply with record-keeping obligations and to resolve any post-closure disputes.
• Transaction records — deposit, withdrawal and betting history in PKR is retained for a minimum period required for financial record-keeping purposes.
• Support communications — messages between you and 2jay support are retained for a reasonable period to allow for follow-up and dispute resolution.
• Game activity logs — retained for a period sufficient to resolve any bet settlement queries or disputes that may be raised after the fact.
• Technical and security logs — IP address and login logs are retained for a shorter rolling period for security monitoring purposes.

Once data is no longer required for the purposes for which it was collected, and there is no legal obligation requiring its retention, 2jay will delete or anonymise it securely. You can contact support to ask about the specific retention status of your data after account closure.

5 How We Protect Your Data

2jay takes reasonable technical and organisational measures to protect your personal information from unauthorised access, alteration, disclosure or destruction. These measures include:

• Encryption of data in transit using industry-standard protocols.
• Access controls that limit which staff members can view personal account data, on a need-to-know basis.
• Secure storage practices for identity documents submitted during verification.
• Regular monitoring for unusual account activity that may indicate a security issue.

While 2jay takes these precautions seriously, no platform can guarantee absolute security. You also play a role in keeping your account safe — by choosing a strong, unique password, not sharing your login details, and logging out on shared devices. If you believe your account has been compromised, contact 2jay support immediately so the account can be secured.

6 Cookies and Tracking

2jay uses cookies — small text files stored by your browser — and similar technologies to operate the platform and improve your experience. Here is a plain-language breakdown of how we use them:

You can manage or delete cookies through your browser's settings. Disabling essential cookies will affect your ability to use the platform — for example, you may not be able to stay logged in. Disabling analytics cookies will not affect your gaming experience.

7 Your Rights Over Your Data

As a 2jay user, you have the following rights in relation to your personal data:

• Right to Access: You can request a copy of the personal data 2jay holds about you. Contact support with your request and we will respond within a reasonable timeframe.
• Right to Correction: If any of your personal data is inaccurate or out of date, you can request that it be corrected. Some details — such as your name or date of birth — may require supporting documentation to update.
• Right to Deletion: You can request deletion of your personal data. Note that some data must be retained for legal or record-keeping reasons and cannot be immediately deleted — support will explain what applies in your specific case.
• Right to Restrict Processing: In certain circumstances, you can request that 2jay restrict how your data is used while a query or complaint is being resolved.
• Right to Withdraw Consent: Where 2jay relies on your consent to process data — such as for non-essential communications — you can withdraw that consent at any time without it affecting any other aspect of your account.

To exercise any of these rights, contact 2jay support with the details of your request. We may need to verify your identity before acting on the request to ensure we are responding to the right person.

8 Children and Minors

2jay is strictly an adult platform. We do not knowingly collect personal data from individuals under the age of 18. Registration requires users to confirm they are 18 or older, and age verification may be required at any point during the account lifecycle.

If 2jay becomes aware that personal data has been collected from a person under 18, that account will be closed immediately and the data will be deleted or handled in accordance with 2jay's underage account policy. If you believe a minor has registered an account on 2jay, please contact support so the matter can be addressed promptly.

Parents and guardians are encouraged to use device-level controls and monitoring tools to prevent minors from accessing online gaming platforms. The Responsible Gaming section of this site has further guidance on age-related safeguards.

9 Third-Party Links and Services

The 2jay platform may reference or link to third-party services in limited contexts — such as payment providers. 2jay is not responsible for the privacy practices of third-party websites or services. If you visit a third-party site from a link related to your 2jay account — such as a payment provider's portal — the privacy policy of that third party applies to your activity on their platform.

We recommend reviewing the privacy policies of any third-party service you interact with in connection with your 2jay account, particularly payment providers like JazzCash and Easypaisa, who handle your PKR transactions through their own secured platforms.

10 Changes to This Privacy Policy

2jay may update this Privacy Policy from time to time as the platform evolves or as legal requirements change. The updated version will be published on this page with a revised "last updated" date at the top of the policy.

For changes that materially affect how your personal data is used or your rights under this policy, 2jay will notify you via your registered email address or through a notification on the platform before the changes take effect. For minor updates — such as clarifications that do not change the substance of how data is handled — a revised date on this page will be the only notification.

Your continued use of 2jay after a policy update is published constitutes your acceptance of the updated terms. If you disagree with any material change, you should stop using the platform and contact support regarding account closure before the change takes effect.

We recommend checking this page periodically, particularly if you receive a notification about an update. All historical versions are available from support on request.